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Need help cancelling your subscription?

This article covers the steps to cancel your Microsoft subscriptions such as free trials, Xbox Live and Microsoft 365.

Tip: If your payment is past-due, you can cancel the subscription immediately. Once you cancel, you won't be charged for the past-due amount.

To cancel your Microsoft subscription

  1. Go to Services & subscriptions and sign in with the Microsoft account you used to purchase your subscription.

  2. Find your subscription and select Manage. If you see Turn on recurring billing instead of Manage, skip to the Troubleshooting section - otherwise proceed to step 3.

  3. On the next page, select Cancel or Upgrade or Cancel, depending on your subscription type.

  4. Follow the instructions on the page to proceed with cancellation.

Note: In Israel, you have the right to cancel any subscription that has recurring billing with immediate effect and receive a prorated refund. For more info, see Cancel a Microsoft subscription in Israel.

Troubleshoot issues if you can't cancel your subscription

If you don't see Manage on your Services & subscriptions page, or can't cancel or turn off recurring billing, try the following:

  • Make sure you're signed into the Microsoft account you used when purchasing your subscription.

  • If you see Turn on recurring billing instead of Manage, your subscription will expire at the date shown for your subscription and you don't need to do anything else. To see details about your subscription, select Manage under the name of your subscription.

  • Check if a payment method needs to be updated. If it does, we'll let you know when you arrive at Services & subscriptions. To fix any issues, go to Payment options.

  • To see our complete cancellation policy, see Microsoft Store Terms of Sale.


Some TAEF features, such as Cross Machine Test Execution and RunAs, require that Te.Service is installed and started.

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Installing and Starting Te.Service

  • Ensure that Wex.Services.exe, Wex.Common.dll, and Wex.Communication.dll all exist in the same directory. The default location is the TestingRuntimesTAEF subdirectory of the WDK

  • From an elevated command prompt, type the following:

    Note On CoreSystem, Te.Service can run as a console application instead of a service.

Stopping and Removing Te.Service

  • From an elevated command prompt, type the following:

    On CoreSystem, close the console application running Te.Service.

Processor Architectures Supported

Both the x86 and x64 versions of Te.Service support executing x86 and x64 tests.

Safe Mode Installation Instructions

By default, you will not be able to start the service in the Safe Mode. When you try to run sc start Te.Service, you'll get the following error: Error 1084: This service cannot be started in Safe Mode and this error is by (Windows) design.

To enable the TAEF service Safe Mode functionality, you need to:

  • Restart your computer in Safe Mode by pressing F8 before the Windows splash screen.
  • Click Start, click Run, type regedit, and then click OK.
  • Locate and then click the following registry subkey:
    • HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlSafeBootMinimal (for pure safe mode)
    • HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlSafeBootNetwork (for safe mode with networking)
  • On the Edit menu, point to New, click Key, and then type Te.Service.
  • Double-click Default, type Service in the Value data box, and then click OK.
  • Quit Registry Editor, and then restart your computer.
  • Open a command window with elevation privileges.
  • Now you should successfully start the service using sc start Te.Service

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Subscribing to Notifications

When developing your server-running tests, you can subscribe for some server notifications in a way similar to the HandlerEx callback function. Currently, only the SERVICE_CONTROL_SESSIONCHANGE control code is supported.

To subscribe:

  • Define a callback function with a signature of the HandlerEx callback function.
  • Register this function using TAEF notification API
  • Unregister this function when you no longer want to receive notifications.
  • Link your code to Te.Common.lib

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