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Ms Teams Support Page

Microsoft Teams Support. Build and ship software better with GitHub and Microsoft Teams MicrosoftTeamsteam. Microsoft Teams Blog. Using Teams for remote support will definitely increase attack surface. From usability standpoint MS Teams is just not convenient for this task - getting access with it won't be a 'single click task', while guest users must kept track of, audited properly and cleaned frequently.

The Microsoft Teams Rooms app gets updates a few times per year. Each update is supported for twelve (12) months from its general availability (GA) release date. Technical support is provided for the entire twelve (12) months. However, the support structure is dynamic, with two distinct phases that depend on the availability of the latest version:

  • Servicing and Critical Updates phase - When you run the latest version of the Microsoft Teams Rooms app, you receive regular updates that contain Security and Servicing updates.

  • Security Updates Only phase - When a new version of the Microsoft Teams Rooms app releases, older versions of the app have a reduced support level with Security updates only for the rest of the twelve (12) month lifecycle.

TeamsMicrosoft teams help desk

Note

Microsoft Teams Help Desk App

The latest version is always in the Servicing and Critical Updates phase. When you encounter a code defect that warrants a critical update, you must also have the latest version installed to receive a fix. All other supported versions will only be eligible to receive security updates.

All support ends after the twelve (12) month lifecycle for a version has expired or if more than two updates have been released since then. Then, customers must update to a supported version.

All releases are listed in the Microsoft Teams Rooms release notes.

Windows 10 release support

Microsoft Teams Rooms requires the Windows 10 IoT Enterprise or Windows 10 Enterprise SKUs under Semi-Annual Channel servicing options. These other Windows 10 editions aren't supported:

  • Windows 10 Enterprise Long-term Servicing Branch (LTSB) / Long Term Servicing Channel (LTSC) editions
  • Windows 10 Internet of Things (IoT) Enterprise LTSB / LTSC editions
  • any other edition of Windows such as Windows 10 Pro or Home edition

New Windows 10 feature updates aren't offered on Microsoft Teams Rooms devices immediately. An intentional delay of up to six months after the general availability date published on the Windows 10 release information page. The delay time is used to validate the Windows 10 release compatibility for the Microsoft Teams Rooms app, device hardware, and certified audio video peripherals. Validation begins and continues during active development of each major release of Windows 10. Extra time is needed to validate that all device manufacturers have built updated images for their devices, and for Microsoft Teams to certify and test those images. During the validation period, the Microsoft Teams Room app uses Windows Update for Business group policies to delay Windows 10 feature updates. After any compatibility issues are found and resolved, the block is lifted via updating group policies through a new app release in Windows store. Devices that run the Microsoft Teams Rooms app automatically update to an appropriate Windows 10 release during the nightly maintenance reboot. An MSI version is made available for customers that wish to manually manage updates.

Important

During the validation period, Microsoft Teams Rooms devices should not be updated to the next release of Windows 10 by any means. This includes overriding the group policies in place, or using System Center or other third-party device management services. Any of these may cause issues for the Microsoft Teams Room app or may leave devices unusable.

The following table shows recommended and supported versions of Windows 10 that are verified to support Microsoft Teams Rooms. All dates are listed in ISO 8601 format: YYYY-MM-DD.

VersionAvailability dateMicrosoft Teams Rooms support statusMicrosoft Teams Rooms Minimum application versionRecommended OS build
20H22020-10-20Supported,
Recommended
4.8.31.019042.631
20042020-05-27Skipped,
Not recommended ➀
19092019-11-12Supported4.5.33.018363.418
19032019-05-21Not Supported
18092019-03-28Not Supported,
Known compatibility issues ➁
18032018-07-10Not Supported
17092018-01-18Not supported
17032017-07-11Not Supported

➀ Windows 10 version 2004 is not recommended due to compatibility issues found with the Microsoft Teams Rooms application. This specific issue causes the Microsoft Teams Rooms application to fail to start after the nightly reboot.

➁ Windows 10 version 1809 is not recommended due to compatibility issues found with the Microsoft Teams Rooms application. This specific issue causes the Microsoft Teams Rooms application to fail to start after the nightly reboot. This issue was addressed in Windows 10 version 1903.

When you use a supported version of Windows 10, you will always get the latest application updates for the Microsoft Teams Rooms app.

Important

Ms Teams Support

The Windows 10 20H2 update isn't available yet for the following Teams Rooms devices due to compatibility issues. Device OEMs are working to resolving these issues as soon as possible. Windows 10 20H2 won't be offered on these devices. Please don't manually update these devices to 20H2 by overriding group policy objects (GPOs) or mobile device management (MDM).

The devices with compatiablity issues are:

  • HP Elite Slice
  • HP Elite Slice G2 MS SRS Audio Ready
  • HP Elite Slice MS SRS Partner Ready
  • HP Elite Slice G2 with MS MTR
  • Crestron UC-Engine (BIOS version/date contains 'KYSKLI' - indicating a Skull Canyon BIOS)

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All of the requirements in the following sections apply to both the Microsoft Teams desktop app and the Teams Web app.

Hardware requirements for Teams on a Windows PC

ComponentRequirement
Computer and processorMinimum 1.6 GHz (or higher), 2 core
Note: For Intel processors, the maximum speed achieved using Intel Turbo Boost Technology (Max Turbo Frequency) must be considered
Memory4.0 GB RAM
Hard disk3.0 GB of available disk space
Display1024 x 768 screen resolution
Graphics hardwareWindows OS: Graphics hardware acceleration requires DirectX 9 or later, with WDDM 2.0 or higher for Windows 10 (or WDDM 1.3 or higher for Windows 10 Fall Creators Update)
Operating systemWindows 10, Windows 10 on ARM, Windows 8.1, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2. Note: We recommend using the latest Windows version and security patches available.
.NET versionRequires .NET 4.5 CLR or later
VideoUSB 2.0 video camera
DevicesStandard laptop camera, microphone, and speakers
Video calls and meetings
  • Requires 2-core processor. For higher video/screen share resolution and frame rate, a 4-core processor or better is recommended.
  • Background video effects require Windows 10 or a processor with AVX2 instruction set.
  • See Hardware decoder and encoder driver recommendations for a list of unsupported decoders and encoders.
  • Joining a meeting using proximity detection in a Microsoft Teams Room requires Bluetooth LE, which requires Bluetooth to be enabled on the client device, and for Windows clients it also requires the 64-bit Teams client. This feature is not available on 32-bit Teams clients.
Teams live eventsIf you are producing a Teams live event, we recommend using a computer that has a Core i5 Kaby Lake processor, 4.0-GB RAM (or higher), and hardware encoder. See Hardware decoder and encoder driver recommendations for a list of unsupported decoders and encoders.

Hardware requirements for Teams on a Mac

ComponentRequirement
Computer and processorIntel Core Duo processor
Memory4.0 GB RAM
Hard disk1.5 GB of available disk space
Display1280 x 800 or higher resolution
Operating systemOne of the three most recent versions of macOS. You can find information about the latest macOS versions, and how to upgrade your version of macOS, here. For example, when a new version of macOS is released, the new version and the two immediately preceding it become the supported versions.
VideoCompatible webcam
VoiceCompatible microphone and speakers, headset with microphone, or equivalent device
Video calls and meetings
  • Requires 2-core processor. For higher video/screen share resolution and frame rate, a 4-core processor or better is recommended.
  • Joining a meeting using proximity detection in a Microsoft Teams Room is not available on macOS.

Hardware requirements for Teams on Linux

ComponentRequirement
Computer and processor1.6 GHz (or higher) (32-bit or 64-bit), 2 core
Memory4.0 GB RAM
Hard disk3.0 GB of available disk space
Display1024 x 768 screen resolution
Graphics hardware128 MB graphics memory
Operating systemLinux distribution capable of installing DEB or RPM.
VideoUSB 2.0 video camera
DevicesStandard laptop camera, microphone, and speakers
VoiceCompatible microphone and speakers, headset with microphone, or equivalent device
Video calls and meetings
  • Requires 2-core processor. For higher video/screen share resolution and frame rate, a 4-core processor or better is recommended.
  • Joining a meeting using proximity detection in a Microsoft Teams Room is not available on Linux.
Supported Linux distributionsUbuntu 18.04 LTS, 20.04 LTS, Fedora 30 Workstation, RHEL 8 Workstation, CentOS 8
Supported Desktop environmentGNOME, KDE
Supported Display serverX11

Hardware requirements for Teams on mobile devices

You can use Teams on these mobile platforms:

  • Android: Compatible with Android phones and tablets.

    Support is limited to the last four major versions of Android. For example, when a new, major version of Android is released, the Android requirement is the new version and the three most recent versions that precede it.

  • iOS: Compatible with iPhone, iPad, and iPod touch.

    Support is limited to the two most recent major versions of iOS. For example, when a new, major version of iOS is released, the iOS requirement is the new version and the most recent versions that preceded it. The optional Blur my background video effect on iOS requires an operating system of iOS 12 or later, compatible with the following devices: iPhone 7 or later, iPad 2018 (6th generation) or later, and the iPod touch 2019 (7th generation).

Ms Teams Supported Os

Note

For the best experience with Teams, use the latest version of iOS and Android.

Hardware requirements for Teams in a Virtual Desktop Infrastructure (VDI) environment

See Teams for Virtualized Desktop Infrastructure for requirements for running Teams in a virtualized environment.

Ms Teams Support

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