Track Item

USPS Tracking service provides end-to-end inbound and outbound item tracking in the United States and is available for most domestic mail products that are large enough and that are addressed to domestic locations, including to limited Army Post Offices, Fleet Post Offices, Diplomatic Post Offices destinations and to ZIP Codes in U.S. Territories and possessions or Freely Associated States. Easily keep track of items that students/employee check out from the classroom/office with a clean borrowed items form. To keep an accurate inventory of who borrowed what and when you need a borrowed items form template that collects all relevant information. Welcome to China Post Tracking. China Post Track is an online-tracker of packages that helps track delivery from the Republic of China. We track parcels of the most popular international and mail services: China Post, China Post EMS, USPS, DHL, UPS, FedEx, etc. China Post supports tracking of “China Post Registered Air Mail', 'China Post Small Packet Plus', 'China Post EMS EUB ePacket'. USPS Tracking ® 9400 1000 0000 0000 0000 00. Priority Mail ® 9205 5000 0000 0000 0000 00. Certified Mail ® 9407 3000 0000 0000 0000 00. Collect On Delivery Hold For Pickup 9303 3000 0000 0000 0000 00. Global Express Guaranteed ® 82 000 000 00. The “Track and Trace” system, a system for electronic tracking of postal items, allows the postal service customer to find out at any time the status of the postal item: where it is, whether it is delivered, returned, or redirected.

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Keep track of inventory items even in complex warehouse configurations with numbers that are specific to each item, either as an individual object, as a lot, or as a package. With item tracking, you can trace items across internal warehouse movements, and outbound and inbound documents.

You can assign serial numbers, lot numbers, and package numbers to any outbound or inbound document, and its posted item tracking entries are displayed in the related item ledger entries. You perform the work on the Item Tracking Lines page, which you can open from an inbound or outbound document.

The matrix of quantity fields at the top of the Item Tracking Lines page displays the quantities and sums of item tracking numbers being defined on the lines. The quantities must correspond to those of the document line, which is indicated by 0 in the Undefined fields.

As a performance measure, application collects the availability information on the Item Tracking Lines page only once, when you open the page. This means that application does not update the availability information during the time that you have the page open, even if changes occur in inventory or on other documents during that time.

Items with serial and lot numbers can be traced both backwards and forward in the supply chain. This is useful for general quality assurance and for product recalls. For more information, see Trace Item-Tracked Items.

Tip

In 2021 release wave 1, switch on the Use tracking by package number in reservation and tracking system feature update if you want to work with package numbers as well as serial and lot numbers. For more information, see Enabling Upcoming Features Ahead of Time. Once the feature is switched on, you can assign package numbers to outbound and inbound documents similar to how you can work with lot numbers.

Numbers and item tracking

As part of your warehouse processes, to can bundle your stock in packages, boxes, containers, and so on. But in order to keep track of the items, you assign unique numbers as identification. For example, you manufacture and sell a chair that has the item number 1900-S. Each individual chair has a serial number, 1001, but you also bundle four chairs into a lot, LOT0001, and you ship the chairs in a container with the package number CONTAINER010 that also includes other items, such as LOT0100 with side tables, and LOT200 with lamps.

Depending on your configuration, you use these different numbers to keep track of inventory in Business Central at the various stages of purchasing, sales, warehouse operations, and so on.

Picking numbers in the warehouse

Outbound handling of serial or lot numbers is a frequent task in different warehouse processes.

In some processes, the inventory items do not carry serial or lot numbers, and the warehouse worker must assign new during the outbound handling, typically from a predefined number series.

In simple processes, the inventory items already carry serial or lot numbers, for example assigned during the put-away, and these numbers are automatically transferred through all outbound warehouse activities without interaction by warehouse workers.

In special situations for serial- or lot-numbered inventory, specific serial or lot numbers are defined on the source document, such as a sales order, which the warehouse worker must respect during the outbound warehouse handling. This may be because the customer requested a specific lot during the order process. When the inventory pick or warehouse pick document is created from an outbound source document where serial or lot numbers are already defined, then all fields on the Item Tracking Lines page under the inventory pick are locked for writing, except the Qty. to Handle field. In that case, the inventory pick lines specify the item tracking numbers on individual take and place lines. The quantity is already split into unique serial or lot number combinations because the sales order specifies the item tracking numbers to ship.

Item tracking availability

When you work with serial, lot, and package numbers, Business Central calculates availability information and shows it in the various item tracking pages. This lets you see how much of a lot, package, or serial number is currently being used on other documents. This reduces errors and uncertainty caused by double allocations.

On the Item Tracking Lines page, a warning icon is shown in the Availability, Lot No. or Availability, Serial No. field if some or all of the quantity you have selected is already being used in other documents or if the lot or serial number is not available.

On the Lot No./Serial No.-List page, the Lot No./Serial No.-Availability page, and the Item Tracking - Select Entries page, information is displayed about how much quantity of an item is being used. This includes the following information.

FieldDescription
Total QuantityThe total number of item currently in inventory
Total Requested QuantityThe total number of items that are requested that will be used in this and other documents
Current Pending QuantityThe number of items that are requested that will be used on the current document but that is not yet committed to the database
Current Requested QuantityThe number of items that are requested that will be used on the current document
Total Available QuantityThe total number of items in inventory, minus the quantity of the item that are requested on this and other documents (total requested quantity), and minus the quantity that is requested but not yet committed on this document (current pending quantity)

If you work on the Item Tracking Lines page for a long period of time or if there is a great deal of activity with the item you are working with, then you can choose the Refresh Availability action. In addition, the availability of the item is automatically rechecked when you close the page to confirm that there are no availability problems.

To set up item tracking codes

An item tracking code reflects the different considerations a company has regarding the use of serial and lot numbers for items moving through the inventory.

  1. Choose the icon, enter Item Tracking Codes, and then choose the related link.
  2. Choose the New action.
  3. Fill in the fields as necessary. Hover over a field to read a short description.
  4. On the Serial No., Lot No., and the Package No. FastTabs, define policies of item tracking by serial, lot, and package numbers respectively.

Note

If you want to track specific items or specific lots throughout their lifetime, you must choose the SN Specific Tracking and Lot Specific Tracking fields, respectively. As a result, when handling an outbound unit of an item with this item tracking code, you must always specify which existing serial number or which existing lot number to handle. This means that when selling a unit of the item, it must be applied against a specific pool of serial numbers or a specific lot number in inventory. Or in other words, a serial number or lot number assigned to the item when entering into inventory must follow that item type out of inventory.

As this particular setup field covers all possible transactions with the item, the individual inbound/outbound fields will also be selected. However, the individual inbound/outbound fields have nothing to do with application across inventory - they merely define your company's work flow concerning when to assign item tracking numbers.

To set up expiration rules for serial or lot numbers

For some items you might want to set up specific expiration dates and rules in the item tracking code. This functionality allows you to keep track of when specific serial numbers and lot numbers expire.

  1. Select an existing item tracking code, and then choose the Edit action.

  2. On the Misc. FastTab, select the following check boxes.

    FieldDescription
    Strict Expiration PostingSpecifies that an expiration date assigned to the item tracking number as it entered inventory must be respected when it exits inventory.
    Man. Expir. Date Entry Reqd.Specifies that you must manually enter an expiration date on the item tracking line.
    Ignore Expiration DatesSpecifies that you do not want to calculate expiration dates.

To set up warranties for serial or lot numbers

For some items, you might want to set up specific warranties in the item tracking code. This functionality allows you to keep track of when the warranties on specific serial or lot numbers in your inventory will run out.

  1. Choose the icon, enter Item Tracking Codes, and then choose the related link.

  2. Select an existing item tracking code, and then choose the Edit action.

  3. On the Misc. FastTab, fill in the Warranty Date Formula field, and then select the check box as follows.

    FieldDescription
    Warranty Date FormulaSpecifies the last day of warranty for the item.
    Man. Warranty Date Entry Reqd.Specifies that you must manually enter a warranty date on the item tracking line.

To assign serial or lot numbers during an inbound transaction

Companies may want to keep track of items from the moment they enter the company. In this situation, the purchase order is often the central document, although item tracking may be handled from any inbound document and its posted entries displayed in the related item ledger entries.

The exact rules for handling item tracking numbers across your company are governed by the setup on the Item Tracking Code Card page.

Note

Track Item Royal Mail

To use item tracking numbers in warehouse activities, the Lot Warehouse Tracking and SN Warehouse Tracking setup fields must be selected, as they define the special principles in handling serial and lot numbers in warehouse activities.

  1. Choose the icon, enter Purchase Orders, and then choose the related link.

  2. Select the relevant document line and on the Lines FastTab, choose the Line action, and then choose the Item Tracking Lines action.

    You can assign serial or lot numbers in the following ways:

    • Automatically, by choosing Assign Serial No. or Assign Lot No. to assign serial/lot numbers from predefined number series.
    • Automatically, by choosing Create Customized SN to assign serial/lot numbers based on number series you define specifically for the arrived items.
    • Manually, by entering serial or lot numbers directly, for example, the vendor's numbers.
    • Manually, by assigning a specific number to each item unit.
  3. To assign automatically, choose the Create Customized SN action.

  4. In the Customized SN field, enter the starting number of a descriptive serial number series, for example S/N-Vend0001.

  5. In the Increment field, enter 1 to define that each sequential number increases by one.

    The Quantity to Create field contains the line quantity by default, but you can modify it.

  6. Select the Create New Lot No. check box to organize the new serial numbers in a distinct lot.

  7. Choose the OK button.

A lot number with individual serial numbers is created according to the item quantity of the document line, starting from S/N-Vend0001.

The matrix of quantity fields in the header displays dynamically the quantities and sums of the item tracking numbers you define on the page. The quantities must correspond to those of the document line, which is signified by 0 in the Undefined fields.

When the document is posted, the item tracking entries are carried to the associated item ledger entries.

To assign a serial or lot number during an outbound transaction

There are two ways to add serial and lot numbers to outbound transactions:

  • Selecting from existing serial or lot numbers. This applies when item tracking numbers have already been assigned during an inbound transaction. For more information, see To select from existing serial numbers and lot numbers.
  • Assigning new serial or lot numbers during outbound transactions. This applies when item tracking numbers are not assigned to items until they are sold and ready to be shipped.

The different rules for item tracking numbers are set up on the Item Tracking Code Card page.

Note

To assign item tracking numbers in warehouse activities, the SN Warehouse Tracking and Lot Warehouse Tracking check boxes must be selected on the item's item tracking code card.

  1. Select the relevant document and, on the Lines FastTab, choose the Order action, and then choose the Item Tracking Lines action.

    You can assign item tracking numbers in the following ways:

    • Automatically, from predefined number series: Choose the Assign Serial No. or Assign Lot No. action.
    • Automatically, based on parameters you define specifically for the outbound item: Choose the Create Customized SN action.
    • Manually, by entering serial or lot numbers, without using a number series.
  2. For this procedure, assign a serial number automatically by choosing Assign Serial No.

    The Quantity to Create field contains the line quantity by default, but you can modify it.

  3. Select the Create New Lot No. field to organize the new serial numbers in a distinct lot.

  4. Choose the OK button to create a lot number and new individual serial numbers according to the quantity to handle on the related document line.

The matrix of quantity fields at the top displays dynamically the quantities and sums of the item tracking numbers that you define on the page. The quantities must correspond to those of the document line, which is signified by 0 in the Undefined fields.

When the document is posted, the item tracking entries are carried to the associated item ledger entries.

To select from existing serial or lot numbers

When you are working with items that require item tracking and you are creating outbound transactions, where the items go out of inventory, you typically need to select the lot or serial numbers from those that already exist in inventory.

The exact rules for handling item tracking numbers across your company are governed by the setup of the Item Tracking Code table.

Note

To handle item tracking numbers in warehouse activities, the item must be set up with SN/Lot Warehouse Tracking, as this dictates the special principles governing serial and lot numbers in the warehouse.

  1. From any outbound document, select the line that you want to select serial or lot numbers for.

  2. On the Lines FastTab, choose the Actions action, choose the Line or the Item action, and then choose the Item Tracking Lines action.

  3. On the Item Tracking Lines page, you have three options for specifying lot or serial number:

    • Select the Lot No. or Serial No. field, and then select a number from the Item Tracking Summary page.
    • Choose the Select Entries action. The Select Entries page shows all lot or serial numbers along with availability information.
  4. In the Selected Quantity field, enter the quantity of each lot or serial number that you would like to use.

  5. Choose the OK button, and the selected item tracking information is transferred to the Item Tracking Lines page.

  6. Type or scan in the item tracking number.

The matrix of quantity fields in the header dynamically displays the quantities and sums of the item tracking numbers you define on the page. The quantities must correspond to those of the document line, which is signified by 0 in the Undefined fields.

Track

When you post the document line, the item tracking information is transferred to the associated item ledger entries.

To handle serial and lot numbers on transfer orders

Procedures for handling serial and lot numbers that are being transferred between different locations are similar to those applied when items are sold and purchased.

However, the transfer order is unique in that shipment and receipt are both done from the same transfer line and, therefore, use the same instance of the Item Tracking Lines page. This means that item tracking numbers shipped from one location must be received unchanged at the other location.

The exact rules for handling item tracking numbers across your company are governed by the setup of the Item Tracking Code table.

Track item ups
  1. Choose the icon, enter Transfer Orders, and then choose the related link.

  2. Open the transfer order you want to process. On the Lines FastTab, choose choose the Line action, choose the Item Tracking Lines action, and then choose the Shipment action.

  3. On the Item Tracking Lines page, assign or select serial or lot numbers as for any other outbound item transaction.

    When handling serial and lot numbers for transfer items, the items typically have numbers already assigned to them. Therefore, the process typically consists of selecting from existing serial or lot numbers.

  4. Post the transfer order, first ship and then receive, to record that the items are transferred carrying their item tracking entries.

During the transfer, the Item Tracking Lines page remains locked for writing.

To handle serial and lot numbers when getting receipt lines from a purchase invoice

When you use functionality to get posted receipt or shipment lines from related invoices or credit memos, then any item tracking lines on the warehouse documents are transferred automatically, however, they are processed in a special way.

The functionality supports the following inbound processes:

  • Get Receipt Lines - from a purchase invoice.
  • Get Return Shipment Lines - from a purchase credit memo.

The functionality supports the following outbound processes:

  • Get Shipment Lines - from a sales invoice or combined shipments.
  • Get Return Receipt Lines - from a sales credit memo.

In these situations, the existing item tracking lines are copied automatically to the invoice or credit memo, but the Item Tracking Lines page does not permit changes to the serial or lot numbers. Only the quantities can be changed.

  1. Choose the icon, enter Purchase Invoices, and then select the related link.

  2. Open a purchase invoice for items that are purchase with serial or lot numbers.

  3. From a purchase invoice line, on the Lines FastTab, choose the Get Receipt Lines action.

  4. On the Get Receipt Lines page, select a receipt lines that has item tracking lines, and then choose the OK button.

    The source document is copied to the purchase invoice as a new line, and its item tracking lines are copied to the underlying Item Tracking Lines page.

  5. In the purchase invoice, select the transferred receipt line.

  6. On the Lines FastTab, choose the Line action, and then choose the Item Tracking Lines action to see the transferred item tracking lines.

The contents of the Serial No. and Lot No. fields are not editable. However, you can delete complete lines or change the quantities to match changes being made on the source line.

To record serial or lot number information

If you need to link special information to a specific item tracking number, for example, for quality assurance, you can do so in a serial or lot number information card.

  1. Open a document that has serial or lot numbers assigned.

  2. Open the Item Tracking Lines page for the document.

  3. Choose, for example, the Serial No. Information Card action.

    The Serial No. and Lot No. fields are prefilled from the item tracking line.

  4. Enter a short piece of information in the Description field, for example about the condition of the item.

  5. Choose the Comment action to create a separate comment record.

  6. Select the Blocked check box to exclude the serial or lot number from any transactions.

You can modify created serial or lot information cards later.

To modify existing serial or lot number information

  1. Choose the icon, enter Items, and then choose the related link.
  2. Select an item that has an item tracking code and has serial or lot number information.
  3. From the Item Card page, choose the Entries action, and then choose Ledger Entries.
  4. Choose the Lot No. or Serial No. field. If information exists for the item tracking number, then the Lot No. Information List or Serial No. Information List page opens.
  5. Select a card, and then choose the Lot No./Serial No. Information Card action.
  6. Modify the short description text, the comment record, or the Blocked field.

You cannot modify the serial or lot numbers or quantities. To do so, you must reclassify the item ledger entry in question. For more information, see To reclassify lot or serial numbers.

To reclassify serial or lot numbers

Reclassifying item tracking for an item means changing a lot or serial number to a new lot or serial number or changing the expiration date to a new expiration date. If you are working with lots, you can also merge multiple lots into one. You perform these tasks using the item reclassification journal.

  1. Choose the icon, enter Item Reclass. Journal, and then choose the related link.

  2. Fill in the line with the relevant information. For more information, see Count Inventory Using Documents or Count, Adjust, and Reclassify Inventory Using Journals.

  3. Choose the Item Tracking Lines action.

  4. In the Serial No. or Lot No. field, select the current serial or lot number.

  5. If you want to enter a new item tracking number, enter it in the New Serial No. or New Lot No. field. If you want, you can merge one or more lots to one new or existing lot.

    Note

    Be aware that when you reclassify expiration dates, then the items with the earliest expiration dates for outbound transactions are suggested first. For more information, see Picking by FEFO.

  6. If you would like to enter a new expiration date for the serial or lot number, enter it in the New Expiration Date field.

    Important

    If you are reclassifying a lot to the same lot number but with a different expiration date, you must reclassify the entire lot, using one item reclassification journal line. If you are reclassifying more than one lot to one new lot number, meaning that you are merging more than one lot into one new lot, you must enter the same new expiration date for all the lots. If you are reclassifying one existing lot to a second existing lot that has a different expiration date, you must use the expiration date from the second lot. If you leave the New Expiration Date field blank, the lot or serial number will be reclassified with a blank expiration date.

  7. If you have existing information on the old serial or lot number, you can copy it to the new serial or lot number.

    1. On the Item Tracking Lines page, choose the New Serial No. Information action or the New Lot No. Information action.
    2. To copy information from the old lot or serial number, choose the Copy Info action.
    3. In the information list page, select the lot or serial number that you would like to copy from, and choose the OK button.
  8. If you want to modify the existing information for the lot or serial number, you can record lot or serial information.

  9. Post the journal to link the renewed item tracking numbers or expiration dates to the associated item ledger entry

See Also

Trace Item-Tracked Items
Inventory
Design Details: Item Tracking
Design Details - Item Tracking and Reservations
Reserve Items
Working with Business Central

Welcome to China Post Track, an online service of tracking international delivery from China and other countries. No matter where you have bought the product, in which online store - Aliexpress, Amazon, eBay, Wish, Banggood, LightInTheBox or SammyDress, we will help you track any parcel. If you have made your purchases in different online stores, you need to remember what the store was, where to track the parcel, on which website, from which carrier and many other things that make a buyer’s life difficult.

We offer you to simplify the process of delivery tracking and management. You need to know only the tracking number. China Post Track helps track packages in one click, just insert the tracking number in the input field and press TRACK. We automatically save your parcel in the parcel manager, identify international post carriers and prepare detailed information about the movement of the parcel from the country of consignment to the country of destination.

We don’t restrict our clients as for the number of parcels. All your parcels are kept in the left panel of the website and you have access to them 24/7. You can add several carriers to one parcel, which makes it possible to get more detailed information about its status. You can add a link to the product or to the store, where you have bought it, to every parcel. You can also write your notes about the parcel or the description of the product you have bought. If you have difficulties in tracking the parcel, we will be glad to help you.

Development of international shipment, reasons and consequences

For the last years the number of parcels has been growing exponentially. The leaders in shipment are China Post, USPS, PostNL (Netherlands), British Royal Mail. National post operators are followed by private firms, which are also increasing the volumes of correspondence delivery. The most popular private international carriers are DHL, FedEx, UPS. What is the reason of such delivery boom in recent time? The answer is simple - e-commerce. The development of online trade has led to globalization of the delivery market. If you want to buy a product from China, you don’t need to go there yourself. You can buy it online in any part of the world and order home delivery.

The product itself is not a problem nowadays. There is no shortage of goods. Consumers currently have absolutely different issues compared to problems 10 years ago. What concerns do customers have now?

  • To choose a high quality product at a low price;
  • To choose quick inexpensive delivery;
  • To manage and track parcels.
Usps

Mail operators and carriers deal with the solution of the second problem and improve their services to keep up with the development of e-commerce and its growing volume.

What happens in the market of international shipment and logistics? There is booming growth of new courier companies in attempt to conquer a part of the growing delivery market. Experienced companies adapt and adjust to market tendencies and to increase of delivery volume. Reduction of the price and decrease of delivery time have become the main targets for delivery services. The time of monopolies on international shipment is finishing. In the nearest future we can expect creation and quick growth of new, more technological companies, which can drive out the current leaders of delivery. What does it give to the end user? The benefit for the consumer is really substantial. Everybody wants to have best quality service at the minimal price.

What will happen to the delivery companies that will not be able to adapt to the quickly growing market? They will be replaced by more competitive and perspective carriers. Now we can see the ongoing reformation of the market, some carriers are leaving the market, others are trying to expand their influence in different areas of the world. There happen mergers, collaboration, associations. The main thing is that all these changes lead to the improvement of services for the end user.

China Post as the leader of international shipment

China Post is the leader of international shipment and logistics. As for the number of delivered parcels it is the busiest mail service of the world. To manage a big flow of packages, China Post introduces new technologies that help optimize processes of sorting, logistics and delivery of parcels to the end user.

China Post is closely integrated in the global transport network. This postal service is a member of the Universal Postal Union (UPU), which unites almost all world mail services (192 countries). The members of the Postal Union have signed an agreement which regulates issues to simplify the exchange of international correspondence and establish single tariffs for international shipment. Disputed issues among the members of the union are also resolved within this agreement.

China Post closely cooperates with mail operators of other countries and opens new logistics directions to increase the volume of shipment. Priority directions for development are the USA, Great Britain, Australia. The number of packages delivered from these countries is increasing year by year. This cooperation is aimed at decrease of shipment time and reduction of tariffs. China Post is open for cooperation with delivery services of other countries and always does its best to improve the quality of customer service.

Influence of COVID-19 on parcel delivery from China

In the end of 2019 mankind faced a new coronavirus disease COVID-19. In the beginning of the pandemic, there was very little information about the virus, its ways of spreading, its influence on people, which caused panic in the sphere of international shipment. The People’s Republic of China, being the source of spreading for the virus, introduces efficient quarantine measures to fight the virus. Informing people about the ways of spreading, symptoms and means of prevention of this disease made it possible to decrease panic mood among the population.

The number of packages reduced during the peak period of the pandemic. People were concerned that they might be able to contract the coronavirus from packages and stopped using delivery services. The second negative factor is delays in parcel delivery in sorting centers and at the customs because of quarantine measures. Post offices restricted reception and delivery of parcels, offices in the quarantine zones were temporary closed, which also had its negative impact on shipment terms. The third factor that decreased the volume of package delivery from China is closing down online stores for the quarantine period and making it impossible to send goods because of disruption in the work of post offices.

Eventually, the virus has been studied in detail. Possibilities to contract the disease via packages haven’t been proved scientifically. As a result, people stopped being concerned to receive and send parcels. Whole countries and separate cities started going out of the quarantine. Transport flows started to restore, which made it possible to return to the usual schedule of people’s lives and the global system of international shipment. By the end of 2020 there appeared vaccines against the coronavirus. Many countries started their national programs of vaccinating their population. This factor has also had a positive effect on the transportation market.

Years 2020 – 2021 have become very difficult for the whole branch of e-commerce and this has had its impact on international postal delivery. Not all shipment companies will be able to get over the recession caused by COVID-19. But there are some positive effects of the crisis. The market will be filled by more professional and flexible carriers that will be able to adjust to the current situation.

International and postal carriers

You have lost your parcel or you can’t track it? We help find and track packages bought in Chinese online stores. Use China Post Track to track international packages sent from the People’s Republic of China and other countries. We are able to track one parcel from several carriers. We have gathered comprehensive information on all shipping companies in one place. Our phone number, e-mail and courier’s website are always available in our directory.

Tips for users and FAQ

I received a parcel that I did not order, what should I do?

If you received a package from China, but you did not order it. This is unexpected for you, but how can this happen and what to do in this situation.

  • Recheck all your online purchases, maybe you forgot;
  • Ask other family members with whom you live if they ordered anything;
  • Check with the delivery service for the exact address and who the recipient is;
  • Specify who the sender is, can the name and address remind you of the parcel.

If the address and your name match but you are not waiting for the package, it is possible that you have already bought online and your data remained with the seller and you were sent promotional products to remind you about the product or store.

Nowadays in the world of e-commerce it is very difficult to compete with many of the same type of goods. Online stores operating on Chinese sites, such as Aliexpress, strongly compete with each other. To promote their brand and product, they need positive reviews and ratings. In order to evaluate the product and the seller, you need to buy the product, and upon the receipt of it, you can put an assessment. In order to deceive the algorithm for issuing goods in the search for a store, less successful stores buy goods from themselves on behalf of other people (fake accounts registered on your behalf) and send a parcel with trifles. Usually scammers use the cheap ePacket type from China Post. Why is it important for them to send a real package? The fact is that trading networks check and track parcels by tracking number. After the parcel is delivered, it is possible to set a rating for the product and the seller. The store algorithm evaluates the number of positive ratings and the total number of items sold and raises the store in the search results. Which in turn increases the sales and earnings of the store.

If you are sure that you did not order the goods, then we advise you not to take the parcel. After the expiration of the storage time, it will be sent back to the addressee.

What should I do if the parcel is not tracked in the destination country?

China Post has a cheap type of parcel that cannot be tracked in the destination country. You can see the status of the parcel without being updated for a long time and the parcel is in China. What steps do you need to take to find out where your package is?

  • Please check that the tracking number format is the same as for China Post. The format should be ##*********CN (For example: LZ719363085CN);
  • Try to track the package with your local postal operator. For example, for the USA it is USPS, for Canada it is Canada Post;
  • Always be in dialogue with the sender of the parcel or the seller about the delivery and what difficulties we encountered;
  • If you bought a product in an online store, then read the rules of delivery, return of goods and compensation for lost goods. It is important to know the guaranteed delivery time. If this period has expired, then you can start the procedure for a refund or require the sending of another product.
  • Find out the average delivery time of the goods by the carrier. To do this, you need to go to the China Post page and find your country in the 'Delivery time for the carrier China Post' section. Delivery time is an average value and do not panic if your package has exceeded this time;
  • After the delivery time has expired, you must claim compensation from the online store. If the procedure is delayed, then we advise you to contact the payment system or the bank to cancel the transaction and return the money to you.

It's hard to realize that you don't know where your package is. But be patient. Possible delays and lost parcels, but the probability of such a case is not very big. In any case, these actions above will help you understand the situation and make the right decision. In the future, in order not to get into such situations, order delivery with the ability to track the parcel. Such a parcel may be more expensive, but you can be more informed about the status of the shipment.

Why is my package from China not being tracked by USPS?

If you are expecting a parcel from China and your country of destination is the United States, you will receive the parcel at your nearest USPS office or the parcel will be delivered to your door. But not all parcels are tracked in USPS. Why does this happen and what to do in this case?

Some types of china post mail does not support destination country tracking. 'China Post Ordinary Small Parcel' and 'China Post Direct Xpress Mail' are the cheapest parcel types and therefore no tracking is available. If the tracking number starts with A (A#*********CN) or U (U#*********CN), these types of shipments are not tracked in USPS.

You just need to wait for the package. If you have not received the parcel for more than the period specified in the online store, then we advise you to open a dispute and demand a refund. For example, for Aliexpress, this period is about 60 days. If you do not receive the goods, then you will be compensated for all monetary costs or they will send it again.

How can I track a parcel of China Post?

If you have bought a product in an online store, you should have a tracking number from the seller. This unique number identifies the package. While using this number you will be able to find out the location of your parcel. In order to track the parcel and identify its status, you should follow the link Track & Trace China Post, insert the tracking number of you parcel in the input field and press the button Track. In some time you will see full information about the movement of your package.

Why is my parcel tracked by several mail operators?

International packages delivery from the country of consignment to the country of destination. A parcel is usually registered in two post services. For example, you live in the USA and you are waiting for a package from China sent by China Post. American postal service – USPS - will deliver the parcel to you. The same principle works for other countries. E.g. a package from Canada is being shipped to Australia. There will be two carriers for this parcel – Canada Post and Australia Post.

It is possible for the postal service of the country of destination to redirect delivery to another carrier inside the country. In this case there can be 3 and more shipping companies for one package. Follow the information in messages about the parcel’s movement.

How can I change the address of the parcel recipient?

If the sender has made a mistake and pointed out the recipient’s address incorrectly, then, according to the instructions, postal services can’t change the address, and the parcel will be sent back to the sender when storage time expires. The recipient usually finds out about the incorrect address when the parcel has already reached the country of destination, and the postal operator can’t find the address of delivery. There appears a corresponding warning in the messages about the parcel tracking.!!! What should the addressee do in this situation:

  1. Address the local post office and clarify the possibility to change the delivery address;
  2. Identify yourself as the recipient (report the tracking number of the parcel, information about the sender, your own full name, phone number and precise address);
  3. Change the address (if your identification has been approved, you will be able to change the delivery address to your address and plan the delivery. Some operators can charge additional fees for this service).

If this service is not available with your shipping company, or you failed to prove that you were the recipient of the parcel, wait until it returns to the sender and ask them to send it again to the correct address. Of course, it is reasonable if the package is valuable. But if the purchased product is not expensive, and you need it urgently, it will be easier to buy it again and ask the seller to give the refund while returning the parcel.

If you are a sender and you have sent a parcel to the wrong address, clarify the location of the parcel in the postal service. If the parcel is still in the post office or a local sorting center and hasn’t been sent to its itinerary, you might be able to change the parcel’s address. Clarify all possible options at the post office.

Why can’t I track the parcel by the tracking number?

If your parcel is not found, there can be several reasons.

  • You insert the wrong tracking number;
  • Your package hasn’t been registered in the tracking system yet.

Check the correctness of the tracking number of your package.

The tracking number is formed according to UPU S10 standard.

  • 2 letters – prefix (type of delivery)
  • 8 digits – number of the parcel
  • 1 digit – verification code of the number of the parcel
  • 2 letters – suffix (code of the country of consignment)

E.g.: EB735462841CN, EB – express delivery, 73546284 - number of the parcel, 1 - verification code, CN - code of China (China Post) People can often confuse letter O with digit 0 or letter I with digit 1 in two symbols in the prefix of the tracking number. Be attentive when writing the number of the parcel.

If your package hasn’t been registered yet, you need to check it later. If the parcel is not tracked within more than 5 days, address the seller or the sender urgently and check the number of the parcel once again. There is a possibility to be deceived by swindlers, who can send you a fake tracking number. In this case you ought to inform the administrator of the online store about the issue and try to get your money back through the payment system.

What can I do if the status of China Post parcel hasn’t been updated for a long time?

An international parcel goes though the following stages on its way:

  • Receiving and registration of the parcel;
  • Transporting of the parcel to the sorting center of the country of consignment;
  • Exporting the parcel;
  • Air transportation to the country of destination;
  • Importing the parcel;
  • Moving the parcel to the sorting center of the country of destination;
  • Delivery of the parcel to the point of destination;
  • Delivery of the parcel to the addressee. In reality there are more stages in movement, and the real scheme is not that simple.
Tracking number lookup

Every stage is recorded in the parcel’s status, and you need some time to move to the next stage. For example, exporting of the parcel can last long because of big workload at the customs or other factors. Air transportation occurs not at once, there are many packages which need to be brought, loaded and unloaded. There is also a time-table of flights, which also follow the schedule. You shouldn’t worry if the status of the parcel hasn’t been updated for a few days, wait a while and check the status again. If you parcel hasn’t been delivered within 60 days, we advise you to contact the shipping company and the seller. Some online stores assume such cases and return money for lost packages. E.g. you can complain to Aliexpress after 60 days and get a refund for the parcel you didn’t receive.

How long will it take to deliver a package from China?

Delivery time depends on the country of travel, the country of destination and the selected delivery type. Shipment will be quicker for the directions which are more developed and not overloaded. For example, the priority direction for China Post is the USA, where there are a lot of logistic routes, which allows to deliver packages without delay. The second factor is the type of the parcel. If you use express delivery, it is obvious that this type of delivery is quicker than usual mail. The distance between countries also matters. The bigger the distance, the more postal hubs the parcel will go through and the longer delivery will take.

How to find out average travel time for the parcel on China Post Track website:

  1. Go to the page China Post;
  2. In the section average delivery time find the country of destination (the average time is shown in days according to the statistics of previously delivered packages).

If the delivery time of your parcel takes longer than it is written, don’t panic and worry – it is the average figure which can be bigger or smaller. But if your package hasn’t been delivered to you within 60 days, we advise you to complain to the online store and demand a refund for the lost item.

Which local carrier delivers China Post packages?

International delivery means that a parcel is sent from one country to another. Chinese postal service is China Post, but it is not always clear which shipping company receives your parcel in your country and who will deliver it.

According to the agreement of Universal Post Union (UPU), national post offices or carriers that are responsible for postal services in the country receive international packages and deliver them to the recipient. Thus, if you live in the USA, your parcel will be delivered by USPS, if you live in Australia - by Australia Post, Great Britain – by Royal Mail, Singapore – by Sing Post.

Shipping companies can be different for express parcels and for usual international packages. In order to find out which carrier will deliver your parcel, you should know the parcel’s type. Usual packages will be delivered by national mail service. If it is express delivery, you may find out information about the carrier in the EMS list of shipping companies in your country.

Otherwise, you may contact China Post Track & Trace, and we will identify all carriers who deal with your parcel.

Which type of China Post delivery should I choose? Which delivery type is better: express or usual?

When buying goods in Chinese online stores, you are able to choose or order the type of shipment. China Post offers a few international delivery types, such as express delivery and usual air mail. Obviously, express delivery is quicker, but its cost is higher. Some online platforms either pay for the usual delivery themselves or include its cost in the price of the product (e.g. Aliexpress). Users even may not know about it because such type of delivery is cost-efficient. So, which type to choose? We advise to choose express delivery in case:

Usps Certified Mail Tracking

  • It is important to deliver the product quickly and on time
  • It is important to track the parcel
  • The product is expensive and valuable

In all other cases it is reasonable to use a cheaper means of shipment.

How can I know that my tracking number is not fake?

The ideal scenario for a buyer is to purchase a product online and receive it on time. But there are a lot of swindlers in e-commerce, who use the trust of customers and deceive them by not sending the parcel. They can give fake tracking numbers to customers in order to mislead them. While you are waiting for your parcel and tracking its movement, swindlers can close their online store.

Signs of fake tracking numbers:

Track Packages Free

  • Your parcel can’t be tracked (wrong format of the tracking number);
  • The parcel’s date of start of movement is different from the date of purchase (e.g. you bought a product on February 14, bur the parcel started its movement from February 12, i.e. earlier than you purchased it);
  • The parcel goes to a different country or a different region.

Tracking Number Lookup

Check the format of tracking numbers of international packages.